{"id":1183,"date":"2025-09-01T10:03:32","date_gmt":"2025-09-01T10:03:32","guid":{"rendered":"https:\/\/zakhir.net\/app\/?page_id=1183"},"modified":"2026-04-13T14:14:39","modified_gmt":"2026-04-13T14:14:39","slug":"customer-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/zakhir.net\/en\/customer-terms-and-conditions\/","title":{"rendered":"CUSTOMERS TERMS & CONDITIONS"},"content":{"rendered":"
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ZAKHIR DIGITAL WALLET<\/strong><\/p>\n

CUSTOMERS TERMS & CONDITIONS<\/strong><\/p>\n

Last updated: April 2026<\/p>\n

\u00a0<\/p>\n

Please read these Terms & Conditions carefully before using the Zakhir Electronic Wallet. By creating an account, accessing, or using Zakhir, you agree to these Terms & Conditions and to any related policies made available through the application or website.<\/p>\n

    \n
  1. About Zakhir<\/li>\n<\/ol>\n

    Zakhir is an electronic wallet service by SQUARE ONE MARKETING CO.\nZakhir allows users to transfer funds, pay bills, and access other wallet services made available through the application.<\/p>\n

      \n
    1. Eligibility and Registration<\/li>\n<\/ol>\n

      To use Zakhir, you must be at least 18 years old and provide accurate, complete, and up-to-date information during registration.\nZakhir reserves the right to reject, suspend, or close any account where false, incomplete, or misleading information is provided.<\/p>\n

        \n
      1. Account Security<\/li>\n<\/ol>\n

        You are responsible for keeping your mobile device, PIN, password, OTP, and account details secure.\nIf your phone is lost, your account is compromised, or you suspect unauthorized access, you must notify Zakhir support immediately through the official support channels.\nZakhir will not be responsible for losses resulting from your failure to protect your account credentials.<\/p>\n

          \n
        1. Nature of the Wallet<\/li>\n<\/ol>\n

          Zakhir is an electronic wallet and not a bank account.\nFunds held in the wallet are stored as electronic value, do not earn interest, and are subject to applicable laws, regulations, and transaction limits.<\/p>\n

            \n
          1. Available Services<\/li>\n<\/ol>\n

            Zakhir services may include:<\/p>\n

              \n
            • Transfers between users;<\/li>\n
            • Bill and service payments;<\/li>\n
            • Receiving funds through available channels;<\/li>\n
            • Cash-in and cash-out through approved authorized agents; and<\/li>\n
            • any other services introduced by zakhir from time to time.<\/li>\n<\/ul>\n

              Availability of any service may depend on regulatory approval, system availability, or user verification status.<\/p>\n

                \n
              1. Fees and Charges<\/li>\n<\/ol>\n

                Applicable fees and charges for each service are displayed in the application or otherwise communicated before a transaction is completed.\nZakhir reserves the right to update its fees and charges at any time, and any updated fees will apply once published through the application, website, or other official channels.<\/p>\n

                  \n
                1. Permitted Use<\/li>\n<\/ol>\n

                  You agree to use Zakhir only for lawful purposes and in accordance with these Terms & Conditions.\nYou must not use Zakhir for any illegal, fraudulent, misleading, abusive, or unauthorized activity, including any activity that violates the laws or regulations.\nZakhir reserves the right to suspend transactions, block access, or close accounts where suspicious, prohibited, or unlawful activity is detected.<\/p>\n

                    \n
                  1. Verification and Compliance<\/li>\n<\/ol>\n

                    Zakhir may request identification documents or additional information at any time in order to comply with applicable legal and regulatory requirements, including anti-money laundering and fraud prevention obligations.\nFailure to provide requested information may result in delayed transactions, restricted access, suspension, or termination of your account.<\/p>\n

                      \n
                    1. Privacy and Data Protection<\/li>\n<\/ol>\n

                      Zakhir is committed to protecting users' personal information and handling it responsibly.\nPersonal data may be collected, processed, and shared where necessary to provide services, improve the wallet experience, prevent fraud, comply with legal obligations, or respond to requests from competent authorities.\nPlease review our Privacy Policy for more information.<\/p>\n

                      \u00a0 \u00a0 \u00a0 10. Service Availability<\/p>\n

                      Zakhir works to keep its services available and secure at all times. However, some services may be delayed, interrupted, restricted, or unavailable due to maintenance, technical issues, force majeure, third-party failures, or regulatory instructions.\nZakhir shall not be liable for delays or failures caused by circumstances beyond its reasonable control.<\/p>\n

                      \u00a0 \u00a0 \u00a0 11. Suspension and Termination<\/p>\n

                      You may request closure of your wallet account at any time, subject to completion of any pending obligations or verification requirements.\nZakhir reserves the right to suspend, restrict, or terminate your account immediately if:<\/p>\n

                        \n
                      • you breach these Terms & Conditions;<\/li>\n
                      • false or misleading information is detected;<\/li>\n
                      • suspicious or prohibited activity is identified; or<\/li>\n
                      • such action is required by law, regulation, or a competent authority.<\/li>\n<\/ul>\n

                        \u00a0 \u00a0 \u00a0 12. Changes to These Terms<\/p>\n

                        Zakhir may amend these Terms & Conditions from time to time.\nAny changes will be published through the application, website, email, or other official communication channels. Your continued use of Zakhir after such changes take effect means that you accept the updated Terms & Conditions.<\/p>\n

                        \u00a0 \u00a0 \u00a0 13. Governing Law and Disputes<\/p>\n

                        These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Sudan.\nAny dispute arising from the use of Zakhir shall first be addressed amicably where possible. If no amicable resolution is reached, the matter shall be referred to the competent courts and authorities in Sudan.<\/p>\n

                        \u00a0 \u00a0 \u00a0 14. Contact Us<\/p>\n

                        If you have any questions, feedback, or requests regarding these Terms & Conditions, please contact Zakhir through the official support channels available in the application or on the website.<\/p>\n

                        Email: info@zakhir.net<\/p>\n

                        Whatsapp: \u200e<\/span>00<\/span>249110038886<\/span><\/p>\n

                        <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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